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I started this company to give
people an alternative to paying high prices for something that didn't
need to be so expensive. We had rather it be a hobby for you, or a
business that you profit off of. Not something that you pay your last
dime to keep running.
So get your site ready. Sit back and enjoy with no worries.
And again we appreciate your business
Marc Sessoms
Owner |
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Technical
Support 
Links
FAQ
FAQ
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- 2. Mail
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- 3. Domain Name
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- 4. FTP
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- 5. Troubleshooting
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- 6. Web
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- 1.1. What is the difference
between Unix accounts and Windows accounts?
- Unix provides secure and reliable environment perfect for
most of the hosting needs, but sometimes you want to take advantage of
some Windows applications such as MS Access, ASP scripting. For that you
might want to use NT.
- 1.2. What do I need to use
web hosting services?
- Web browser and Internet connection is all that is needed.
- 1.3. How do I change my
billing information?
- Go to
Billing->Billing Info menu, and click
the Change Billing Info button.
- 1.4. How do I change my
contact information?
- Go to
Acct. Preferences->Contact Info and
edit your contact information.
- 1.5. I forgot my Miva
password, what should I do?
- There is no way to retrieve this password, you will have to
re-install Miva.
Warning: All the data in the Miva will be lost,
including Products, Orders and other settings.
- 1.6. Can I accept credit card
on my site? Will it be secure?
- Yes, H-Sphere supports secure transaction protocol, such as
SSL.
- 1.7. What is SSL?
- The SSL security protocol provides data encryption, server
authentication, message integrity, and optional client authentication for
a TCP/IP connection. Because SSL is built into all major browsers and web
servers, simply installing a digital certificate turns on their SSL
capabilities.
- 1.8. I lost my password, what
should I do?
- Go to the control panel site. Click on the link "forgot
your password", it is usually located bellow the login box, and
follow the instructions.
- 1.9. What happens if I excess
my data transfer limit?
- Any data transfer in excess of plan threshold will be
charged at the end of the billing period.
- 1.10. Can I purchase
additional disk space?
- Additional disk space can be purchased through H-Sphere.
- 1.11. What happens if I
purchase additional products in the middle of the month?
- Any additional resource purchases will be pro-rated
accordingly. The charge will be calculated based on the date when the
resource was purchase to the end of the billing cycle.
- 2.1. I have difficulties in retrieving
mail using Netscape. I can't log into my mail account because the account
user name now takes the form of the full e-mail address.
- Write mail server login name in the Netscape preferences
with the % character instead of the @ sign, e.g. login:
username%domain.com
- 2.2. How do I pop in to pick up my
virtual domain email?
- Virtual domain users need to use the following format for
thier user name when popping in:
user%virtual_domain_name
Eudora might require the following syntax:
user%virtual_domain_name@pophost
Microsoft clients may take the following syntax:
user@virtual_domain
If you don't include the %virtual_domain_name, vpopmail will assume it is
either a /etc/passwd user or a vpop user in ~vpopmail/users or configured
with "default domain".
- 2.3. I can't send mail with Outlook
Express. I get a rcpthosts error.
- You need to check your pop3 box before sending mail trough
the server. When the POP3 box is checked, you can send emails within the
next 15-30 minutes.
- 2.4. How do I get FormMail working?
- It's a perl script. You need to add .pl as extention for
CGI. You can find it on the web options page.
- 3.1. What is a domain name?
- Domain names are the familiar, easy to remember names for
computers on the Internet (such as internic.net). They correspond to a
series of numbers (called Internet Protocol numbers) that serve as routing
addresses on the Internet. Domain names are used generally as a convenient
way of locating information and reaching others on the Internet.
- 3.2. What does "register a
domain name" mean?
- The Internet domain name system (DNS) consists of a
directory, organized hierarchically, of all the domain names and their
corresponding computers registered to particular companies and persons
using the Internet. When you register a domain name, it will be associated
with the computer on the Internet you designate during the period the
registration is in effect.
- 3.3. How can I get a domain name in
.com, .net or .org?
- H-Sphere provides an easy way to register .com, .net or .org
domains.
- 3.4. What is involved in
registering a domain name in .com, .net or .org?
- To register a domain name, you will be asked to provide the
registrar you select with the various contact and technical information
that makes up the registration. H-Sphere will guide you through the
process, and will make it extremely easy. H-Sphere will automatically
contact the registrar, who will then keep records of the contact
information and submit the technical information to a central directory
known as the "registry." This registry provides other computers
on the Internet the information necessary to send you e-mail or to find
your web site. You will also be required to enter a registration contract
with the registrar, which sets forth the terms under which your
registration is accepted and will be maintained.
- 3.5. Will my name and contact
information be publicly available?
- Yes. Information about who is responsible for domain names
is publicly available to allow rapid resolution of technical problems and
to permit enforcement of consumer protection, trademark, and other laws.
The registrar will make this information available to the public on a
"Whois" site.
- 3.6. How long does a domain name
registration last? Can it be renewed?
- H-Sphere provides you with the ability to register and renew
the domain registrations in one-year increments, with a total registration
period limit of ten years.
- 3.7. How much does a domain name
registration name cost?
- The prices vary depending on the plan you select.
- 3.8. How long does it take to
register or transfer a domain name?
- It will take you just a few minutes to register a domain,
but it might not be available on the Internet for up to 48 hours. This is
due to the fact that Internet DNS databases are updated only once a day,
causing the delay.
- 3.9. Someone else has registered by
company's name as a .com domain name. What is the process for resolving my
complaint?
- All ICANN-accredited registrars follow a uniform dispute
resolution policy. Under that policy, disputes over entitlement to a
domain-name registration are ordinarily resolved by court litigation
between the parties claiming rights to the registration. Once the court
rules who is entitled to the registration, the registrar will implement
that ruling. In disputes arising from registrations allegedly made
abusively (such as "cybersquatting" and cyberpiracy"), the
uniform policy provides an expedited administrative procedure to allow the
dispute to be resolved without the cost and delays often encountered in
court litigation. In these cases, you can invoke the administrative
procedure by filing a complaint with one of the dispute-resolution service
providers listed at http://www.icann.org/udrp/approved-providers.htm. For
more details on the uniform dispute resolution policy, see http://www.icann.org/udrp/udrp.htm.
- 3.10. What are the rules for
registration of .net and .org names?
- They are the same as for .com. Traditionally, however, names
in .net have been used by organizations involved in Internet
infrastructure activities and .org is frequently used by not-for-profit
organizations.
- 3.11. Are .com, .net, and .org
domain names available for registration on a global basis?
- Yes. The .com, .net, and .org domains are available for
registration by Internet users across the globe. ICANN-accredited domain
name registrars are also located in various countries around the world. To
view the InterNIC list of domain name registrars by country, click here.
- 3.12. I've seen domain names
ending with two-letter combinations, like .uk. What are the rules for
registering in these domains?
- Two letter domains, such as .uk, .de and .jp (for example),
are called country code top level domains (ccTLDs) and correspond to a
country, territory, or other geographic location. The rules and policies
for registering domain names in the ccTLDs vary significantly and some are
reserved for use by citizens of the corresponding country. You should
check with the registrar offering ccTLD registration services regarding
the specific terms and conditions for registration. H-Sphere supports
hosting of such domains.
- 3.13. What is a stopgap domain?
- A stopgap domain alows to create hosting if you don`t have
any domain name. If you register with a stopgap domain, you will get a
domain name like "loginname.u1.your-base-domain". You can create
your own web-site and access it with either the IP (if the IP is
dedicated) or the above domain name. This kind of domain doesn`t have any
registration records in the DNS.
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4.
FTP : File Transfer Protocol |
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- 4.1. Anonymous FTP users don't see the
content of my directory.
- Anonymous FTP users can't enter your root directory. They
can enter only the directory you dedicated for anonymous ftp users.
- 4.2. How come my virtual FTP users can
browse my root directory?
- Your virtual FTP users can have access to more than one
virtual FTP directory, so you need to allow them to enter the root dir.
You can use FTP subaccounts to restrict their access to only one
directory.
- 5.1. When I'm trying to
connect to my account using FTP, the system doesn't respond for some time
and then logs out with an error.
- Use FTP active mode (disable passive). It is in your
computer's FTP configuration.
- 5.2. I am getting errors with
FrontPage.
- Try switching it off and back on.
- 5.3. My webalizer doesn't
work. What's the problem?
- One possible reason can be that you are approaching your
disk quota. Webalizer needs at least 2 MB unused disk space to function
properly.
- 5.4. The online file browser
shows the zips as compressed files and offers to decompress them, but
fails to do it.
- WebShell can decompress only those files that are located
inside the /usr/local/bin directory. If it's not there, just create a
link.
- 5.5. I get "Failed to add
new resource over the hard credit" message when I'm trying to create
a new resource.
- This means you have reached your Credit Limit. For example,
you've used all your money on your balance if you pay by check, or your
credit card expired/was broken and failed to be charged. In this case
you'll still be able to run your hosting account (with recurrent and extra
usage payment accrued), but you won't be able to create any new resource
(neither paid nor free).
- 5.6. ASP is not working,
however the button next to this resource on the Domain Web Service page is
set to ON.
- Check if the *.asp files are not included into SSI section.
It's a common mistake. If you set the *.asp files to be lauched via SSI
library, set ASP to OFF, delete the *.asp extension from SSI list and then
set ASP to ON again.
- 5.7. My SiteStudio doesn't
work correctly.
- Check with SiteStudio
User FAQ.
- 5.8. I can't install EasyApp
applications right on www.example.com, but on www.example.com/application_name/.
- Unfortunately, this feature has not been implemented so far.
As a solution, you can:
· set up a redirection
rule in your control panel
· create a meta refresh tag in your index.html file
- 6.1. How do I disable directory listings?
- To disable directory listing (directory Indexes):
1. Log into your control panel.
2. Click the Web Options link.
3. In the Settings field select Disabled for the Indexes setting.
4. Click Submit.
5. Click the Apply link to restart Apache with the new settings.
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